Job description
JOB TITLE: Front Desk Receptionist - Urgent Care & Wellness Clinic
EMPLOYER: TrufaMED Urgent Care & Concierge Medicine
LOCATION: 9445 Harding Ave, Surfside, FL 33154 (on-site)
JOB TYPE: Full-time or Part-time
SCHEDULE: Shifts fall within clinic hours: Mon-Fri 9 AM - 9 PM, Sat 11 AM - 11 PM, Sun 12 PM - 8 PM. Weekend availability is a plus. Minimum shift length is 6 hours.
PAY: $15.00 - $21.00 hourly
ABOUT TrufaMED
TrufaMED is a physician-led urgent care and concierge medicine clinic in Surfside, steps from Bal Harbour and Miami Beach. We are Florida's only Joint Commission accredited urgent care, with on-site X-ray, lab testing, and ultrasound, plus IV therapy, hyperbaric oxygen therapy, and concierge membership programs. Our team speaks 8 languages and holds a 5.0 star Google rating across hundreds of reviews. The front desk is the first face every patient sees, and we hold it to the same standard as our clinical care: calm, warm, and precise.
This role is a strong fit for students in pre-med, nursing, biology, psychology, or health administration who want real patient-facing experience inside a working clinic, alongside board-certified physicians and registered nurses.
WHAT YOU WILL DO
- Greet and check in urgent care and wellness patients, and keep the lobby running smoothly during busy walk-in periods
- Register patients in our electronic systems and schedule visits, IV therapy, and hyperbaric sessions in our booking software
- Verify insurance, collect copays and self-pay payments, and keep payment information on file per clinic policy
- Answer phones and messages: hours, directions, pricing, appointment changes, and general questions
- Apply clinic policies consistently, including cancellation windows and self-pay consent forms, following your training materials
- Route clinical questions correctly: medical concerns get evaluated by a provider in person, never diagnosed over the phone
- Support both sides of the practice: walk-in urgent care and the wellness and concierge side
MINIMUM REQUIREMENTS
- High school diploma or equivalent
- Fluent English; professional phone manner and clear written communication
- Reliable, punctual, and comfortable handling payments accurately
- Able to work on-site in Surfside, FL
- Comfortable learning new software (patient registration, scheduling, and payment systems)
- Discretion with patient information; HIPAA training provided and required
PREFERRED SKILLS
- Spanish fluency (a large share of our patients prefer Spanish); additional languages welcome
- Customer service, hospitality, or front desk experience
- Prior medical office, scheduling software, or EMR exposure
- Interest in a healthcare career
WHAT YOU GET
- Structured onboarding: a written study guide, shadowing, and a competency check before you fly solo
- Direct exposure to urgent care operations, insurance workflows, and concierge medicine
- A small, tight team where your work is visible and your questions get answered by physicians and nurses, not a call center
- A calm, high-standard workplace in a beachside neighborhood setting
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