Bilingual Patient Support Staff Job at LCH Health and Community Services, Kennett Square, PA

  • LCH Health and Community Services
  • Kennett Square, PA

Job Description

Job Description

Job Description

Benefits:

  • 403(b) with employer match
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Patient Support Staff (Bilingual Spanish-English)

Make a difference in your community by helping patients navigate healthcare and access the resources they need. As a Patient Support Staff member, you will serve as a link between patients and their healthcare team, providing interpretation, care coordination, and support throughout the patient experience.

What You'll Do
  • Provide bilingual support and medical interpretation for patients and providers
  • Coordinate referrals, follow-up appointments, labs, and specialty services
  • Help patients access transportation, community resources, and assistance programs
  • Screen patients for Social Determinants of Health (SDOH)
  • Document patient interactions in the electronic health record (EHR)
  • Answer phones and provide excellent customer service
  • Maintain patient confidentiality and HIPAA compliance
Qualifications
  • Fluent in English and Spanish (required)
  • High school diploma or GED
  • Strong communication and customer service skills
  • Familiarity with medical terminology preferred
  • Ability to work effectively with diverse patient populations
  • Must complete Medical Interpreter Training within 90 days of hire
Why Join LCH?
At LCH, you'll make a meaningful difference every day by helping patients overcome barriers to care and connect with the services they need to live healthier lives. Join a mission-driven team dedicated to serving our community with compassion, respect, and excellence.

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